Please contact customer service at (855) 233-5327 to return a product. Please note that returned products are subject to return shipping fees, restocking fees, and/or original shipping fees.
Items may be returned within 30 days of receipt as long as the item is returned in new, unused condition with the original packaging. If you order a ready-to-assemble piece of furniture and have it assembled after you receive it, we cannot accept a return on the item. Please inspect your product carefully after you receive in the mail and contact us at your earliest convenience in the event of any shipping damage. Some products, including, but not limited to, customized products, are not eligible for returns. Please read the product description carefully before purchasing to identify such products. After contacting us, we will provide you a return authorization (RMA) number to put onto the package. Refunds are not issued until the item has been returned and inspected, and are not issued without an RMA number. Items refused at delivery are considered returns without an RMA.
In the event of a damaged product, please notify customer service. We will work to provide you a replacement of the damaged piece, or the entire product, where applicable. Please note that we are not able to expedite shipping on replacement parts. Large products that are delivered via freight carrier must be inspected at the time of delivery for damage, and this damage must be noted on the bill of lading. In the case of extensive shipping damage, you may refuse the shipment. Contact customer service immediately in order to begin the process of receiving a replacement product. Please read more about such deliveries in our Shipping Terms and Conditions.
We want your shopping experience with us to be a pleasant one. Please feel free to contact us about any questions or concerns you have about a product before your purchase.
Most of the products available on this website are delivered via UPS or Fed Ex. However, large orders and fully assembled products are usually delivered via a freight carrier. This type of delivery requires an appointment to assist with the unloading of goods, along with inspecting and signing for the delivery. When the shipment arrives near your location, you will be contacted by the carrier to arrange a delivery appointment. While the carrier may allow some flexibility in appointment times, lengthy delays in appointments may result in storage fees. Neither TheRockingChairCompany.com, nor its suppliers, are responsible for such fees.
Some UPS/Fed Ex deliveries may require a signature for delivery. If a signature is not able to be obtained at the time of delivery, instructions will be left on how retrieve the delivery. We must have a phone number to provide to any of the carriers in the event that they need to contact the recipient. If you are not the recipient of the order, and a phone number is not provided with the delivery address, your billing phone number will be provided to the carrier.
In the event of a freight carrier delivery, the carrier will deliver as close to your property line (curbside) as is accessible to the vehicle. The driver is under no obligation to assist with the unloading of the shipment; therefore, it is recommended that your have one or more assistants to help unload the delivery. While the total weight of such products may be very heavy, the product is divided into boxes that are more manageable by 1-2 people. You will be given a reasonable amount of time to complete the offloading of the shipment, typically 15-30 minutes. It is very important that you thoroughly inspect the delivery and document any damage that you see on the bill of lading/delivery receipt that you sign. Failure to document such findings may result in delays in resolving such claims. Freight services are prepaid, and no additional charges should be presented to you at the time of delivery. However, any additional services you may request of the carrier may involve additional charges, and are not the responsibility of TheRockingChairCompany.com or its suppliers
Neither TheRockingChairCompany.com, nor its suppliers, are responsible for deliveries that are misdirected due to an invalid shipping address, including any fees incurred from misdirected deliveries.
While TheRockingChairCompany.com works closely with its vendors to assure timely shipment of your order, various factors can impact the carrier’s ability to deliver within the expected time frame. These factors may include but are not limited to:
- your location in relation to the warehouse
- the carrier
- other unforeseen events that may delay shipping time
TheRockingChairCompany.com’s Free Shipping offer is for standard ground delivery within the contiguous US, which does not include guaranteed delivery times. Deliveries refused, including those due to late deliveries on the carrier’s behalf will be refunded minus all incurred shipping costs, which may included, but is not limited to, shipping costs to and from the respective delivery address.
Shipping to Canada
Some items are available to ship to Canada. Please contact us for more info.