Most of the products available on this website are delivered via UPS or Fed Ex. However, large orders and fully assembled products are usually delivered via a freight carrier. This type of delivery requires an appointment to assist with the unloading of goods, along with inspecting and signing for the delivery. When the shipment arrives near your location, you will be contacted by the carrier to arrange a delivery appointment. While the carrier may allow some flexibility in appointment times, lengthy delays in appointments may result in storage fees. Neither The Rocking Chair Company, nor its suppliers, are responsible for such fees.
Some UPS/Fed Ex deliveries may require a signature for delivery. If a signature is not able to be obtained at the time of delivery, instructions will be left on how retrieve the delivery. We must have a phone number to provide to any of the carriers in the event that they need to contact the recipient. If you are not the recipient of the order, and a phone number is not provided with the delivery address, your billing phone number will be provided to the carrier.
In the event of a freight carrier delivery, the carrier will deliver as close to your property line (curbside) as is accessible to the vehicle. The driver is under no obligation to assist with the unloading of the shipment; therefore, it is recommended that your have one or more assistants to help unload the delivery. While the total weight of such products may be very heavy, the product is divided into boxes that are more manageable by 1-2 people. You will be given a reasonable amount of time to complete the offloading of the shipment, typically 15-30 minutes.
Merchandise is shipped F.O.B. shipping point. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. ANY damages that are discovered must be notated on the bill of lading/delivery receipt that you sign. Have the driver initial any damage report and be sure to obtain a copy of this delivery document. Failure to document any transportation related damage may result in delays or even the inability for us to send you replacement parts.
No additional charges should be presented to you at the time of delivery. However, any additional services you may request of the carrier may involve additional charges, and are not the responsibility of The Rocking Chair Company or its suppliers
Neither The Rocking Chair Company, nor its suppliers, are responsible for deliveries that are misdirected due to an invalid shipping address, including any fees incurred from misdirected deliveries.
While The Rocking Chair Company works closely with its vendors to assure timely shipment of your order, various factors can impact the carrier’s ability to deliver within the expected time frame. These factors may include but are not limited to:
- your location in relation to the warehouse
- the carrier
- other unforeseen events that may delay shipping time
The Rocking Chair Company’s Free Shipping offer is for standard ground delivery, which does not include guaranteed delivery times. Deliveries refused, including those due to late deliveries on the carrier’s behalf will be refunded minus all incurred shipping costs, which may included, but is not limited to, shipping costs to and from the respective delivery address.